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  4. Troubleshooting BlackBerry Enterprise BRIDGE
  5. Unable to log in to BlackBerry Enterprise BRIDGE app

Unable to log in to
BlackBerry Enterprise BRIDGE
 app

Possible cause

You try to log in to the
BlackBerry Enterprise BRIDGE
 app using a different email address than you use for
BlackBerry Work
.

Possible solution

Complete one of the following actions:
  • Uninstall and reinstall the following apps on your device:
    • Microsoft Intune
       Company Portal app
    • BlackBerry Enterprise BRIDGE
       app
    • Microsoft Office
       apps (for example,
      Microsoft Word
      )
  • Stop and clear the data for the following apps:
    • Microsoft Intune
       Company Portal app
    • BlackBerry Enterprise BRIDGE
       app
    • Microsoft Office
       apps (for example,
      Microsoft Word
      )
    1. On the device, open the device Settings.
    2. Navigate to
      Apps
      .
    3. Tap the app you want to stop and clear the data for.
    4. Tap
      Force stop
      .
    5. If you are prompted to confirm the force stop, tap
      OK
      .
    6. Tap
      Storage > Clear Data
      .
    7. Repeat steps 3 to 6 for each app.
    8. Log in to the apps.