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Management console and platform services

This section contains information about updates to the management console and platform services that impact more than one
Cylance Endpoint Security
service or the general experience of the console. Console changes that impact specific
Cylance Endpoint Security
services are described in the respective sections of this guide.

What's new in the management console

Feature
Description
Date added
Alerts view enhancement:
Cylance Assistant
for
CylanceOPTICS
alert groups
In the Alerts view, you can use the AI-powered
Cylance Assistant
to provide a summary analysis of a
CylanceOPTICS
alert group, and detailed analysis for process artifacts within the group (for example, command line processes). The
Cylance Assistant
leverages rich cybersecurity knowledge sources to provide valuable information to aid you in your threat investigations.
  • To access the
    Cylance Assistant
    in the Alerts view, you must contact your
    BlackBerry
    account representative to request enablement of this feature.
  • Currently, the
    Cylance Assistant
    is available for
    CylanceOPTICS
    alerts only. Future updates will extend this functionality to other
    Cylance
    products and services.
  • BlackBerry
    does not use any customer data to train the AI that powers the
    Cylance Assistant
    .
For more information, see Use the AI-powered Cylance Assistant to investigate alerts in the
Cylance Endpoint Security
Administration content.
May 2024
Alerts view enhancement: Support for script control alerts
The Alerts view now supports
CylancePROTECT Desktop
script control alerts, including the ability to add a file associated with a script control alert to the global safe list.
For more information, see Managing alerts across Cylance Endpoint Security services in the
Cylance Endpoint Security
Administration content.
April 2024
Alerts view enhancements
  • After you filter alert groups by the desired criteria, you can now select and bulk delete all of the alert groups in the filter results, or select alert groups.
  • You can now export alert groups or the alerts within a group in JSON format.
For more information, see Managing alerts across Cylance Endpoint Security services in the
Cylance Endpoint Security
Administration content.
March 2024
Console sign in enhancement
By default, new tenants now require administrators to enter a one-time password, in addition to the
Cylance
console password, each time that they try to access the console. Existing customers can update the authentication policy to add the One-Time Password requirement. New tenants can remove the One-Time Password requirement after an administrator sign-in to the console for the first time.
For more information, see Enhanced authentication sign in.
March 2024
User Policy enhancements
The following enhancements have been made to the "Add User or Group" setting (Policies > User Policy) in the management console:
  • You can now search for users and user groups under separate tabs.
  • The search results are displayed in alphabetical order based on a user's or user group's name.
  • By default, a maximum of 50 search results are returned for users and groups, respectively. Administrators must refine their search criteria when more than 50 search results are returned.
February 2024
Support for IDP-initiated Single Sign On
Administrators can now configure their environment so that users can access the
Cylance
console directly from their Identity provider (IDP). If your authenticator was created before December 2023, you can update their environment to enable IDP-initiated Single Sign On to the Cylance console. For more information, see Enhanced authentication sign in.
December 2023

BlackBerry Connectivity Node
version

BlackBerry Connectivity Node
version 2.14.0. To download the latest version of the
BlackBerry Connectivity Node
, click here.