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Version: 5.1

Using a media card

Get more space to store your ringtones, videos, pictures, songs, and more when you insert a microSD card into your device. By using a media card, you can expand your device's storage space by up to 2 TB. Using a media card can also help increase the performance and power efficiency of your device, and can allow you to transfer your data from your current device to another device that supports media card transfers.

To use a media card with a capacity greater than 32 GB, you must download Microsoft exFAT Technology for BlackBerry to install the driver. A notification appears when you insert the media card into your device. Make sure that you are connected to the Internet, and then tap the notification to download the driver.

Delete the data from your media card

To help protect your privacy, you can permanently delete all of the data on your media card. Depending on the amount of data, this process might take some time.

CAUTION: When you delete the data from your media card, the media card is automatically formatted. You can't recover any of the deleted data.

  1. Make sure that your device isn’t connected to a computer.
  2. Swipe down from the top of the screen once using two fingers, or twice using one finger.
  3. Tap The Settings icon > Storage.
  4. In the SD card section, tap Erase SD card > Erase SD card.

Remove a media card

  1. Do one of the following:
    • Turn off your device.
    • Swipe down from the top of the screen once using two fingers, or twice using one finger.
  2. Tap the Settings icon > Storage > Unmount SD card.
  3. With your device facing downwards, push the tip of the tool (provided with your device) into the hole on the top-left of your device to release the media card tray. If you don't have the tool that came with your device, you can also use a paper clip.
  4. Pull out the tray completely and remove the media card.
  5. Push the tray back into the slot.