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Version: 12.9

Configuring BlackBerry UEM to support Android devices that have a work profile

Android devices that have a work profile provide additional security for organizations that want to manage Android devices. For more information about Android devices that have a work profile, visit https://support.google.com/work/android/.

Note: You can use application policies to configure the Gmail app, however you must use a Work and Personal or Work Only activation type to activate the device and not an MDM activation type.

There are two ways to configure BlackBerry UEM to support Android devices that have a work profile:
  1. Connect BlackBerry UEM to a Google Cloud or G Suite domain.

    Note: You can connect only one BlackBerry UEM domain to a Google domain.

  2. Allow BlackBerry UEM to manage Android devices that have a work profile accounts (now known as managed Google Play accounts). You don't need to have a Google domain to use this option. For more information, see https://support.google.com/googleplay/work/.

The following table summarizes the different options for configuring Android devices that have a work profile:

Method to configure BlackBerry UEM to support Android devices that have a work profile

When to choose this method

User account type

Supported Google services

Connect BlackBerry UEM to your G Suite domain

You have a G Suite domain in your organization

G Suite accounts (for organizations)

Supports all G Suite services such as Gmail, Google Calendar, and Drive.

Supports app management through Google Play.

Connect BlackBerry UEM to your Google Cloud domain

You have a Google Cloud domain in your organization

Google Cloud accounts, also known as Managed Google accounts (for organizations)

Similar to G Suite but without access to paid products such as Gmail, Google Calendar, and Drive.

Supports app management through Google Play.

Allow BlackBerry UEM to manage Android devices that have a work profile accounts (now known as managed Google Play accounts)

  • You don't have a Google domain in your organization

  • You have a Google domain that is already connected to one BlackBerry UEM domain and you want to use Android devices that have a work profile on a second BlackBerry UEM domain

Android devices that have a work profile accounts

Supports app management through Google Play.

Google Services are not supported.

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