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Help and manuals  >  Enterprise services  >  BlackBerry UEM  >  Architecture and data flows
Version: 12.9

Receiving device configuration updates

When you use the management console to send device commands, such as lock device or delete the work data, or when you perform other device management tasks, such as updates to policy, profile, and app settings or assignments, you trigger a configuration update for the device.

When a configuration update needs to be sent to a device, BlackBerry UEM notifies the device that a configuration update is pending. Devices also poll BlackBerry UEM regularly to ask for any actions that need to be run on the device to prevent any configuration update from being missed if a notification is not received on the device.

On BlackBerry 10 devices, the Enterprise Management Agent receives and completes all configuration updates.

On Android devices, the BlackBerry UEM Client receives and completes all configuration updates.

On iOS devices, the BlackBerry UEM Client app displays compliance status and configuration information for the device, such as apps or policies assigned to it. However, the native MDM Daemon on the device receives and completes all configuration updates sent to the device.

On Windows 10 and macOS devices, which do not require the BlackBerry UEM Client for activation, the native MDM Daemon receives and completes all configuration updates sent to the device.