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Sending commands to your device

Using BlackBerry UEM Self-Service, you can send various remote commands to your device. For example:
  • If your device is lost or stolen, you can remotely lock the device or delete data from the device.
  • If you forget the device password on your iOS or Android device, you can clear it.
  • If you misplace your iOS, Android, or Windows 10 Mobile device, you might be able to use BlackBerry UEM Self-Service to locate your device on a map.

Your device must be turned on and connected to a wireless network to receive commands that you send from BlackBerry UEM Self-Service. The commands that you can send depend on the type of device that you have. The following table summarizes the remote commands that you can send to devices:

Command BlackBerry 10 iOS OS X Android Windows

Lock your device



Generate/specify device password and lock



Unlock device and clear password




Reset work space password




Delete all device data

Delete only work data

Locate device



Windows 10 Mobile only