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Help and manuals  >  Devices  >  BlackBerry Q10  >  Phone and voice
Version: 10.3.3

Troubleshooting: Phone

I can’t put a call on hold to answer an incoming call

While on a call, if you answer an incoming call from a different app, your first call might be disconnected instead of being put on hold. For example, while on a phone call, if you answer an incoming BBM Voice call, your current phone call ends.

A message appears on your device to notify you that answering another call will end your current call.