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Version: 10.3.1

Troubleshooting: Calendar app

I can't sync my calendar

Try the following:

  • If your calendar is associated with one of your accounts (for example, your Gmail calendar), check that synchronization for the calendar is turned on. On the home screen, swipe down from the top of the screen. Tap The Settings icon > Accounts. Tap an account. Check that the Sync Calendar switch is turned on.
  • If the calendar is saved on your computer in Microsoft Outlook or Apple iCal, try using BlackBerry Link to sync the calendar info on your computer with your BlackBerry device. For more information, see the BlackBerry Link help.
  • If your calendar still isn't in sync, try removing and re-adding the account that the calendar is associated with.

I can't reply to or send meeting invitations

Check that you added an email account that has an integrated calendar. Some accounts might not include a calendar feature.

New or updated events aren't appearing in my calendar

You might need to refresh your calendars. In the Calendar app, tap The More icon > The Refresh icon.

I have duplicate calendar entries

If you imported calendar entries using BlackBerry Link, you might see duplicate entries on your device after syncing your device and computer.

You can remove duplicates by deleting duplicates in your address book, or by clearing your local data on your device.

To remove duplicate calendar entries by deleting your local device data, do the following:

  1. On the home screen, swipe down from the top of the screen.
  2. Tap The Settings icon Settings > Accounts.
  3. Tap The More icon.
  4. Tap Clear Local Calendar.

CAUTION: Clearing your local data will permanently delete any calendar entries that you saved just locally to your device.