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Help and manuals  >  Devices  >  BlackBerry Q10  >  Setup and basics
Version: 10.3.1

Setting up your device

To set up your BlackBerry 10 device, you need a micro SIM card. If you don't have a SIM card or don't have the right type of SIM card, contact your service provider.

If you want more storage for pictures, videos, music, and documents, insert a media card (microSD card).

When you're ready, open the Setup app. This app helps you transfer content from your old device, and add your email, BBM, instant messaging, and social networking accounts.

Insert the SIM card

CAUTION: Your BlackBerry device is designed for use with a micro SIM card. To avoid possible damage to your device, do not insert a SIM card adapter into your device.

Depending on your service provider and where you purchased your BlackBerry device, the SIM card might already be inserted.

  1. To remove the back cover, press and slide it down.


    BlackBerry device showing how to remove the back cover.

  2. With the metal contacts facing away from you, insert the micro SIM card into the top slot as shown.


    BlackBerry device showing where to insert the micro SIM card.

To remove the SIM card, first remove the battery. Using your index finger, push the SIM card toward the battery cavity. Slide the SIM card out completely using your index finger and thumb, or by pressing on the top of the SIM card with your thumb.

Insert a media card

  1. To remove the back cover, press and slide it down.


    BlackBerry device showing how to remove the back cover.

  2. With the metal contacts facing away from you, insert the media card (microSD card) into the bottom slot.


    BlackBerry device showing where to insert the media card.

Insert or remove the battery

Before you start using your BlackBerry device, you should charge the battery. The battery in the box that your device came in isn't fully charged.

  1. To remove the back cover, press and slide down the cover.


    BlackBerry device showing how to remove the back cover.

  2. Do one of the following:
    • To insert the battery, align the contacts.


      BlackBerry device showing how to insert the battery.

    • To remove the battery, lift and pull out the battery from the end opposite to the battery contacts.

Set up your device using the Setup app

Tip: A network connection is required for some of the features within the Setup app.

You can use the Setup app to do any of the following:

  • Learn about new features and view tutorials to learn about gestures and keys
  • Add your email, BBM, instant messaging, and social networking accounts
  • Learn how to transfer content from your old device
  • Customize your sounds and notifications
  • Set a password for your device
  • Set up payment options for purchases from the BlackBerry World storefront
  • Customize your device settings

The Setup app prompts you to sign in with your existing BlackBerry ID and allows you to create a new one. If you aren't sure whether you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.

To open the Setup app, on the home screen, tap The Setup app icon.