Skip to content
Help and manuals  >  Devices  >  BlackBerry Q10  >  Productivity and work
Version: 10.3.1

Where is my picture that I just took?

If your BlackBerry device uses BlackBerry Balance technology, you have a Camera app in your personal space and another in your work space. Pictures and videos taken using the camera in your personal space are stored in your personal space. All of the files saved to your media card are also stored in your personal space. Pictures and videos taken using the Camera app in your work space are stored in your work space. Attachments, including picture and video files, saved from work email messages are accessible only in the work space.

For example, in BBM which is a personal app, to create a profile picture, you can use a picture taken using the camera in your personal space or a picture that you downloaded from an email message sent to a personal email account. You can't use a picture taken using the camera in your work space or a picture that you downloaded from an email message sent to your work account. Personal apps can't access pictures and documents in your work space.

Note: In your work space, if you tap the camera icon at the bottom of the screen The Camera icon, the Camera app from your personal space opens in your work space. To open your work space camera, tap the Camera app icon The Camera app icon on the home screen.