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Version: 10.3.3

What's different about the BlackBerry 10 OS?

If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other BlackBerry devices. Find information about the home screen, settings, messages, and apps. Learn where to find your phone number and PIN and find out how to search.

How do I get back to the home screen?

To get back to the home screen at any time, swipe up from the bottom of the screen.


BlackBerry device showing a directional arrow starting from below the bottom of the screen and moving upward. Shows the gesture to get back to the home screen.

How do I get to the menu?

There is no Menu key (The Menu key) on your BlackBerry 10 device. You can find more features and options by exploring the menus.

To see more actions that you can perform in an app, tap The More actions icon or The More tabs icon.


BlackBerry device showing a tap on the More icon in the lower-right corner of the screen. Shows the gesture to see more actions.

How do I change my settings and options?

Do any of the following:
  • To find the settings and help for an app, swipe down from the top of the screen.
  • To find the settings for the device, on the home screen, swipe down from the top of screen. Tap  Settings.

    Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Tap  Settings.


    BlackBerry device showing a directional arrow starting from above the top of the screen and moving downward. Shows the gesture to see the settings and help.

    BlackBerry device showing two directional arrows starting from above the top of the screen and moving downward. Shows the gesture to see the settings for the device from an app.

Where is my email or other messages?

All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device.

You can peek at the BlackBerry Hub or open it from anywhere on your device. From the bottom of the screen, slide your finger up and to the right.


BlackBerry device showing a directional arrow starting from below the screen and moving in an arc toward the right side of the screen. Shows the gesture to view the BlackBerry Hub.

Where are the phone keys and my notification settings?

Phone keys

To answer a call, touch the circle at the bottom of the screen and slide your finger to the left. Release your finger when the circle covers The answer a call icon.

To decline a call, touch the circle at the bottom of the screen and slide your finger to the right. Release your finger when the circle covers The decline a call icon.


Screen showing an incoming call.

To make a call, in the Phone app, tap The dialpad icon. Type a number. Tap Call.

Notification settings

To change a notification setting, on the home screen, swipe down from the top of the screen. Tap image Settings > Notifications. You can customize a profile, set a custom ring tone or notification for a contact, or create a profile.

Tip: To turn on All Alerts Off mode quickly, on the home screen, swipe down from the top of the screen. Tap The notification icon.

Where are my apps?

Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the BlackBerry World storefront, you can check if your old apps are available on the My World screen or find new apps.

How do I edit or move text?

There is no trackpad or trackball on your BlackBerry 10 device. You can use the touch screen to select, cut, copy, and paste text or move the cursor.

Select text

Touch and hold a character or word.

  • To cancel your selection, tap anywhere on the screen.
  • To change your text selection, drag the handles.


Text field showing selected text with handles.

Move text

  1. Touch and hold your finger on a word or in a text field.
  2. Release your finger from the screen.
  3. Tap an option.

Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to avoid selecting it.


Menu showing the cut, copy, select all, and share icons.

Move the cursor

  1. Tap a word or text field to show the cursor.
  2. Do any of the following:
    • To move the cursor to another spot, drag the circle.
    • To move the cursor one character at a time, tap the top, bottom, left or right of the circle.

Tip: Make sure that you place your finger on the outer part of the circle so that you can still see the cursor.


Screen showing the cursor inserted between two characters.

Where are my tasks, memos, and voice notes?

  • If you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device, your tasks, memos, and voice notes should be in the new BlackBerry Remember app.
  • If you previously used tasks in BBM Groups, you still have access to those tasks in BBM.

Where do I find my files?

You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal app, or displaying confidential work data during a BBM Video chat. To switch spaces, drag your finger down on the middle of the home screen and tap Personal or Work.

Where can I find my device info and passwords?

Where can I find my PIN?
In BBM, tap your profile picture. On your profile page, your PIN appears under your barcode. In an email or text message, you can also type mypin to display your PIN.
How do I find my own phone number?
On the home screen, tap The Phone icon. In the Calls or Contact view, in the center of the screen, swipe down, and your phone number appears at the top of the screen. In an email or text message, you can also type mynumber to display your phone number.
Where can I find details about my device software version and hardware?

On the home screen, swipe down from the top of the screen. Tap image Settings > About. To change the type of information displayed, tap an option in the drop-down list.

In a message, note, or task, you can type myver followed by a space, to see your device model and the BlackBerry 10 OS version it is running. This feature might not be supported by your input language.

How do I search?

If you want to find something on your BlackBerry device, such as a message, a song, or an app, or if you want to search the Internet, you can say or type your search in the BlackBerry Assistant. To open the BlackBerry Assistant, on the home screen, tap The BlackBerry Assistant icon.

What is BlackBerry Link?

BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your BlackBerry device to your computer.

BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device.

To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option.