How do I know which video and voice chats are protected?
If your company subscribes to the BBM Enterprise voice service, all voice and video chats to other BBM Enterprise or BBM Protected users are protected. Additionally, if your administrator turns on the Protected Plus feature, all outgoing calls are protected, even if you call a contact that's using BBM. Incoming calls from BBM users are not protected.
Your administrator can turn off protected video chatting. To check if your administrator turned off protected calling, click > Policies, and check if BBM Enterprise video calling or BBM Enterprise voice calling are listed under Features Turned Off.
If your voice or video chat is protected, the icon appears on the call screen. If your voice or video chat is not protected, the icon appears on the call screen, and your device will vibrate briefly.