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Start a chat

You can chat in real time with your contacts and know when someone has read your message. Share pictures, voice notes, your location, and other files.

To start a chat in BBM Enterprise, a passphrase must be shared between you and your contact. By default, this passphrase is shared automatically, and you aren't prompted for a passphrase.

  1. On the Chats screen, tap The Start Chat icon.
  2. Tap a contact.
  3. Type your message.
  4. To add an emoticon or sticker to your message, tap The Smile icon .

Send pictures, Glympse locations, or files

Depending on your device, some features might not be available.
Do one of the following:
  • To attach a file, select one of the options.
  • To take a picture, tap The camera icon.
  • To record a video, tap The camera icon. Scroll to Video.
  • To record and send a voice note, tap The voice note icon.
  • To send a Glympse so the BBM contact can follow your location on a map until a specified time, tap The send a Glympse icon. Touch the circle and slide your finger to adjust the duration from 5 minutes up to 4 hours.

View or change a Glympse

In a chat, you can view shared or received locations with Glympse.

  1. Tap The View Glympse icon.
  2. If necessary, zoom or pan on the map.
  3. To change how long you want your location to be available for, tap The Modify Glympse icon.

Send a timed message or picture

You can send messages and pictures that can be viewed for a specified amount of time. The item is hidden in the chat until you touch and hold to reveal it. After the timer expires, the content can't be viewed.

  1. After typing a message or attaching a picture, tap The Message Settings icon > The Timer icon.
  2. Select how many seconds you want the other person to be able to view the item for.
  3. Tap Send or OK.
BBM is designed to alert you if the person takes a screen shot of the timed item. If you don't want to see the Timer icon in chats, you can change your BBM settings.

Copy or save a chat

In the chat, tap More actions menu icon, then tap Copy Chat or Save Chat.

Retract or delete a message or chat

If you didn't mean to send a particular message, you can retract it. When you retract a message, it no longer appears on your devices or your contact's device.

If you want to remove the messages from your devices only, you can delete a message. When you delete a message, it still appears on your contact's device.

  1. In a chat, touch and hold a message or picture that you sent.
  2. Do one of the following:
    • To delete the message or picture from your devices only, tap delete icon.
    • To retract the message from your contact's device, tap the retract icon.

Retract all messages in a chat

When you end a chat with a contact, you can retract all the messages that you sent in the chat. When you retract a chat, all the messages you sent in that chat no longer appear on your devices or your contact's device.
In the chat, tap More actions menu icon, then tap Retract Chat.
You can also touch and hold a chat in the chats list, then tap Retract Chat.

Edit a message

If you made a mistake in a message that you sent, you can edit your message. When you edit a message, the original message is retracted and it appears in the message field so you can easily make your changes and resend it.
  1. In a chat, touch and hold a message you sent.
  2. Tap Edit.
  3. Type a new message.

Clear a chat

When you clear a chat, it is removed from the chat list and no chat history is retained.
In the chat, tap More actions menu icon, then tap Clear Chat.
You can also touch and hold a chat in the chats list, then tap Clear Chat.

Hide a chat

When you hide a chat, it is removed from the chat list, but the chat history is retained. If a participant resumes the chat, the history is shown.
In the chat, tap More actions menu icon, then tap Hide Chat.
You can also touch and hold a chat in the chats list, then tap Hide Chat.

Add a picture or file to a chat

  1. In a chat, tap The Add Picture icon.
  2. In a chat, click the Attach icon.
  3. Tap a picture > Attach.
To comment on a picture, in a chat, tap a picture. In the field at the bottom of the screen, type a comment.

To view all the pictures or files in a chat, at the top of the screen, tap the contact name. Tap Pictures or Files.